© 2019 Keena

Payment


Payments are processed via Paypal. During the checkout process you will be given the option to either log into a Paypal account or pay using a credit/debit card, without needing to log in.

Delivery


Paper based prints will be delivered rolled in a secure postal tube, framed canvas prints and perspex prints will be boxed and packaged securely. Please allow up to 12 working days from the time of placing your order for delivery. For commissions and personalised portraits please allow the additional specified time before dispatch.

Delivery is a flat fee based on the order total, calculated during checkout. 


UK delivery costs: 
Standard -  under £25 : £3.90

Standard Tracked - between £25 - £200 : £4.90

Standard Tracked -  between £200 - £300 : £6.90

Standard Tracked - over £300 : £8.90

Europe delivery costs: 

Standard -  under £25 : £9.90

Standard Tracked - between £25 - £200 : £15.90

Standard Tracked -  over £300 : £20.90

International delivery costs: 

Standard -  under £25 : £19.90

Standard Tracked - between £25 - £200 : £25

Standard Tracked - over £300 : £40

If you are experiencing a significant delay in the arrival of an artwork, it is vital that you get in touch with us within 14 days of the estimated time of arrival.

Returns 


If for any reason you are unhappy with a your order we will be happy to issue you with a refund of the value of the item(s). 


Returns are accepted within 14 days of receipt, for items in their original packaging, however, we are unable to refund the shipping cost. Please take care when unpacking your deliveries.

Currently, we do not pay for return postage unless it is a fault caused at our end, if this is the case we require a receipt of the postal service you use to ship the item(s) back to us.

For artworks that arrived damaged we ask for a photo of the damage to be provided so we can learn more about what went wrong with the particular shipment.​

If you are shipping an item over £30, you should consider using a trackable postal service.

If you wish to return an item please send us details of your order and a short reason for returning the item to returns@unrulygrace.com. We aim to get back to you as soon as possible.

Terms & Policies